Refund Policy

Thank you for shopping with Superhumour India. We value your satisfaction and strive to ensure a smooth shopping experience. Please read our refund policy carefully to understand the terms and process.

Eligibility for Refunds

  • Refunds are applicable only if the returned product meets the following conditions:

    • The product is unused and in its original condition, with all tags and packaging intact.
    • The product is returned within the specified return period (48 hours from delivery).

  • Items that are damaged, used, or missing parts not due to our error will not be eligible for a refund.

Refund Process

  1. Return Request:

    • Notify us via email or WhatsApp within 48 hours of delivery to initiate a return.
    • Include your order number, reason for return, and any supporting evidence (e.g., photos of the product).

  2. Return Shipping:

    • Customers are responsible for shipping the product back to our return address within 48 hours of approval.
    • The cost of return shipping will be borne by the customer.

  3. Product Inspection:

    • Once the returned product is received, our team will inspect it to ensure it meets the eligibility criteria.
    • The inspection process may take 2-3 business days after receiving the product.

  4. Refund Approval:

    • If the return is approved, we will process your refund.
    • Refunds will be issued to your original payment method (credit card, debit card, or bank transfer).

  5. Refund Timeline:

    • Refunds typically take 7-10 business days to reflect in your account, depending on your bank or payment provider.

Non-Refundable Items

  • Customized or personalized products.
  • Items purchased during sale or promotional offers (unless the product is defective).
  • Shipping fees are non-refundable.

Important Notes

  • Refunds will only be processed after we receive and inspect the returned product.
  • Ensure the product is securely packaged to avoid damage during transit.

Contact Information

For any shipping-related queries or concerns, feel free to reach out to us:

Thank you for choosing Superhumour India. We appreciate your trust in us and look forward to serving you!